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Common problem
1.How are WINSUN inflatable products shipped.
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A: Transportation service: By sea, by train, by air
This depends on the time frame and the size of products. Choose air freight for prompt delivery. For larger orders, we often recommend sea freight for better shipping economy.
2.How many children should be on the inflatable at any one time.
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A: This depends on a variety of factors, including the size of the inflatable. Please consult our friendly sales staff for more details.
3.Is your question not listed here ?
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A: Directly contact our sales team to help you with your questions.
4.What kind of vinyl does WINSUN Inflatables use?
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A: All of our inflatables are built using only the finest quality commercial grade coated vinyl.
5.What is the difference between Sealed and Constant Airflow Inflatable products.
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A: Constant airflow inflatables are machine-stitched and require a blower to continuously pump air through the inflatable to keep it firm. WINSUN Inflatable product is kept inflated via a standard 1.5m air inlet tube attached to the blower.
Sealed inflatables are hot air welded or glued and when inflated are completely airtight. This includes our sealed modular inflatables and toys & games.
6.What accessories will I need for my WINSUN inflatables.
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A: Our friendly sales team will ensure you will have all of the required accessories for your inflatables. Generally a blower/pump and sand bags are necessary.
7.Air was coming through from my constant airflow inflatable. Is this normal?
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A: Yes, this is normal however no growth should be allowed to form. Regular cleaning, by wiping the surface of the inflatable with a leather glove, will enhance the life of the product. This can easily be managed through a maintenance programme.
8.What kind of deposit do I need to purchase from WINSUN Inflatables?
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A: We require a 30% deposit on all orders,balance before shipment against photos of the finished products or spot checking
9.Does WINSUN Inflatables offer volume discounts?
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A: Yes we do. The more units you purchase at the same time, the bigger discount you will receive.
10.What forms of payment does WINSUN Inflatables accept?
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A: We accept TT, Western Union, Alibaba Trade Assurance.If you want to learn about financing options,please contact us [email protected] and we can walk you through the process.
11.How do we carry out an order?
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A: 1.You Confirm Order And Pay The Deposit; 2. We Design According Your Requirements And Then e-Mail You for Confirmation;
3. We Make Your Inflatable Products; 4. We e-Mail Photographing of The Product to You for Final Confirmation;
5. You Pay The Balance; 6. We Deliver The Products to You.
12.How to Order?
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A: 1.Visit WINSUN website to pick inflatables; 2.Contact sales to confirm valid ex-factory price; 3.For customized requirements, please contact sales directly; 4.Confirming the order quantity, shipping method and address; 5.Total Shipping cost will be calculated in 12 hours; 6.Customer confirms order--50% deposit; 7.3D design work will be provided before production; 8.Start Production in 15-45 days; 9.Send pictures and video of end-products; 10.50% balance; 11.Transportation; 12.Received your inflatables.
13.How long has WINSUN Inflatables been making inflatables?
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A: WINSUN have been making high-quality, safe inflatables for more than 17 years. All our inflatables are made in the China using only the best materials.
14.Does WINSUN Inflatables rent their products?
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A: No, WINSUN does not offer rentals. We are a manufacturing company, and we leave the rentals to our customers.
WINSUN factory is dedicated to producing high-quality inflatable products and supplying them directly to global dealers and rental companies.
Terms and Conditions
1. Product Quality Assurance: We promise that all our products comply with CE standards, use environmentally friendly materials, and provide quality assurance to ensure customer satisfaction.
2. User privacy protection: We strictly protect user privacy and will not sell or share customer information with third parties.
3. After-sales service commitment: We provide a full range of after-sales services, including repair kits and technical support, to ensure that customers get timely help.
Zhengzhou Winsun Amusement Equipment Co.,Ltd.
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Technical Support
1. Provide professional product development and design consulting services to ensure customized inflatable amusement equipment is developed according to customer needs.
2. Provide detailed product information, specifications and recommendations during the pre-sales phase and answer customers’ technical questions.
3. The installation service is carried out by a professional team to ensure that the equipment installation meets safety standards and customer requirements.
4. During the equipment commissioning phase, provide guidance to ensure that the equipment operates normally and meets usage requirements.
5. Provide comprehensive training services to ensure customers can safely operate and maintain equipment.
6. Provide after-sales support, including equipment maintenance, repair materials and timely response to customer inquiries.
7. Provide regular product upgrade recommendations to ensure optimal performance of customer equipment.
After-sales service
1. We provide comprehensive after-sales support to ensure that customers can get timely help and solutions during the use of our products.
2. The product comes with a free repair kit, including repair materials, glue and repair bags, so that customers can do simple self-repair when needed.
3. All inflatable equipment is made of high-quality environmentally friendly materials that meet CE standards to ensure the safety and durability of the product.
4. Our customer service team will provide professional consultation and guidance based on feedback and needs to ensure customer satisfaction.
5. For product quality issues, we promise to replace or repair within a reasonable period of time to protect the rights and interests of customers.
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Maintenance service
1. We provide customers with free repair materials, glue and repair bags to ensure convenient maintenance of the inflatable equipment during use.
2. Comprehensive quality control process ensures that each product is safe and intact during transportation, reducing the need for subsequent repairs.
3. Customers can repair the equipment themselves when it is damaged, reducing replacement costs and increasing the service life of the equipment.
4. Our maintenance service is committed to quickly responding to customer needs and ensuring the continued availability and safety of amusement equipment.
5. Provide detailed product maintenance guides to help customers master basic maintenance skills and improve the robustness of the equipment.
6. Online and telephone support services to solve maintenance questions and provide technical assistance to customers at any time.
Contact information
Common problem
Terms and Conditions
Technical Support
After-sales service
Maintenance service